Agentic AI Reference Architecture

Experience · Software component

Engagement Estimator

Software componentExperienceExperience & Human Oversightarc:EngagementEstimator

A runtime component that estimates user engagement from turn-taking and behavioural cues such as short responses, long reply delays and ignored suggestions.

Responsibility. Estimates current user engagement to trigger adaptation or escalation.

Also known as: Turn-taking analyzer, Engagement detector

receives data fromtriggerssends data toConversational (Chat) Interface: receives data fromConversational (Chat) In…Escalation Handler: triggersEscalation HandlerInteraction Style Adapter: sends data toInteraction Style Adapter
Direct neighbourhood (hover for relationship types)

Relationships

receives data from dynamic

sends data to dynamic

triggers dynamic

Design guidance

Classification

Patterns
Metacognitive awareness of unhelpfulness
Risks mitigated
Stubbornly continuing unhelpful interactions

Sources

  1. Ch10.2: T. Nguyen, "Proactive Agents," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 10.2. ISBN: 9798244538229.