Agentic AI Reference Architecture

Human Oversight · Data artifact

Escalation Handoff Package

Data artifactHuman OversightExperience & Human Oversightarc:HandoffContextPacket

A context-transfer bundle passed to a human agent on escalation, containing the full conversation transcript plus structured metadata on escalation reason, detected intents and attempted solutions.

Responsibility. Carries complete automated-interaction context to the human who takes over the case.

Also known as: Escalation context transfer, Handoff protocol, Shared mental model record, Escalation Handoff Package

is produced byis read byis written byEscalation Handler: is produced byEscalation HandlerApproval Review Console: is read byApproval Review ConsoleHandoff Context Packager: is written byHandoff Context Packager
Direct neighbourhood (hover for relationship types)

Relationships

is read by dependency

is written by dependency

is produced by lifecycle

Design guidance

Classification

Patterns
Warm handoffState persistenceRationale documentationConstraint communicationConfidence attributionExplicit role declaration
Quality attributes
Interaction capability (ISO/IEC 25010)Transparency and accountability (NIST AI RMF: accountable and transparent)
Risks mitigated
Users repeating information after escalationRe-exploring dead endsDecisions conflicting with prior reasoningConfusion after abrupt handoffs

Sources

  1. Ch10.1: T. Nguyen, "Conversational UI," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 10.1. ISBN: 9798244538229.
  2. Ch10.2: T. Nguyen, "Proactive Agents," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 10.2. ISBN: 9798244538229.