Observability & Evaluation · Data artifact

Satisfaction Survey Definition

Data artifactObservability & EvaluationObservability & Evaluationarc:SatisfactionSurveyDefinition

A versioned post-interaction questionnaire specifying the satisfaction (1-5), likelihood-to-recommend (0-10) and customer-effort (1-7) questions and scales used to measure agent user experience.

Responsibility. Defines the survey questions and response scales from which satisfaction indices are computed.

Also known as: CSAT/NPS/CES survey, Post-interaction survey questions

Direct neighbourhood (hover for relationship types)

Relationships

configures structural

Design guidance

SHOULD ask three distinct questions: satisfaction with the interaction (1-5), likelihood to recommend (0-10) and effort required to resolve the issue (1-7, 1 = very low effort).

Classification

Patterns: Post-interaction survey
Quality attributes: Interaction capability (ISO/IEC 25010)Maintainability (ISO/IEC 25010)
Risks mitigated: Inconsistent satisfaction measurement across agent versions

Sources

Ch8.4: T. Nguyen, "Success Metrics and Multi-Dimensional Measurement," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 8.4. ISBN: 9798244538229.
Ref10.03: "User Feedback and Iterative Improvement," unpublished reference note (03-User-Feedback-Iteration.md), Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam supplementary materials, 2026. unpublished note