Experience · Software component
Summary Explanation View
Software componentExperienceExperience & Human Oversightarc:SummaryExplanationView
A layered explanation view presenting a brief plain-language summary of the primary decision factors plus actionable next steps or improvement paths, without technical detail.
Responsibility. Presents a plain-language decision summary with actionable guidance to non-expert stakeholders.
Also known as: Customer-facing explanation layer, Novice mode, Basic summary tier
Variant of Layered Explanation View abstract
When to choose. Choose for novice users, customers and affected parties, and for routine low-stakes decisions: plain-language summary of primary factors with actionable improvement or recourse guidance.
Relationships
is invoked by dependency
receives data from dynamic
is constrained by control
alternative to variability
Design guidance
- Denials SHOULD show which specific factors most influenced the decision with guidance on improving future applications.
Quantitative guidance
As stated by the sources; verify before use.
- Loan denial example: credit score 640 vs required 680; debt-to-income 0.52 vs recommended 0.43 (Ch10.5).
Classification
- Patterns
- Contrastive explanationStakes-based disclosure (brief approvals, detailed denials)
- Quality attributes
- Interaction capability (ISO/IEC 25010)Explainability (NIST AI RMF: explainable and interpretable)
- Risks mitigated
- Customer anxiety from technical overloadGaming of proprietary decision logic
- Frameworks & regulations
- Fair lending regulations (adverse decision explanations)
Sources
- Ch10.5: T. Nguyen, "Human-over-the-Loop," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 10.5. ISBN: 9798244538229.