Artificial Intelligence for Citizen Services Resources

In this section find and contribute quick reference links to resources for the potential use of Artificial Intelligence for Citizen Services in the government.

This section is in early states of development and should not be considered comprehensive. All references to specific brands and/or companies are used only for illustrative purposes and do not imply endorsement by the U.S. federal government or any federal government agency.


Artificial Intelligence in Government - A Deloitte Insights resource on AI-based applications and automation. (non-government link, not endorsed)

“Artificial Intelligence for Citizen Services and Government. Hila Mehr, Harvard Ash Center Technology & Democracy Fellow, August 2017” - A Harvard Kennedy School Ash Center resource on potential future cases of AI in government, including improving citizen feedback and services. (non-government link, not endorsed)

“Deep Learning and AI for Public Good” - A resource from NVIDIA on all things AI for the public sector. (non-government link, not endorsed)

“Building Government for the 21st Century: Embracing Modern Technologies to Engage with Constituents” - An article from Oracle on how to embrace modern technologies, including Self-driving cars and smartphone assistant. Examples include improved productivity, fraud detection and understanding customer sentiment. (non-government link, not endorsed)

Intelligence Personal Assistant Development Resources:

Source: Federal AI Personal Assistant Pilot - Development resources for common AI Personal Assistants. These are all non-government links directly to the development resources, and do not imply endorsement.

Google Assistant

Amazon Alexa

Microsoft Cortana & Bot Framework

Facebook Messenger