Approval SLA Policy

Data artifactHuman OversightExperience & Human Oversightarc:ApprovalSLAPolicy

A configuration of maximum acceptable human-approval times per urgency class, together with the actions taken on breach such as parallel routing to backup approvers, pool expansion or incident response.

Responsibility. Defines approval-time objectives by urgency and the responses to their violation.

Also known as: Approval SLAs, Time-bounded decision policy, Response window

Direct neighbourhood (hover for relationship types)

Relationships

configures structural

Design guidance

MUST bound every approval with a response window so requests never wait indefinitely.
SHOULD treat SLA violations as incidents signalling capacity shortfalls, not as inevitable operating characteristics.

Quantitative guidance

As stated by the sources; verify before use.

Example SLAs: routine requests within 2 hours, standard within 24 hours, complex cases within 72 hours (Ch10.4).
Timeout policies typically enforce 24-72 hour response windows before timeout escalation (Ch10.4).
Ref10.01 workflow timeouts: simple approval 5 minutes, collaborative refinement 30 minutes, expert escalation 2 hours.

Classification

Quality attributes: Performance efficiency (ISO/IEC 25010)Reliability (ISO/IEC 25010 | NIST AI RMF: valid and reliable)
Risks mitigated: Indefinite waits on human approvalExtended approval delays harming users

Sources

Ch10.4: T. Nguyen, "Human-in-the-Loop," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 10.4. ISBN: 9798244538229.
Ref10.01: "Human-in-the-Loop Systems for Agent Interactions," unpublished reference note (01-Human-in-the-Loop-Systems.md), Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam supplementary materials, 2026. unpublished note