Agentic AI Reference Architecture

Cognition · Software component

User Affect Detector

Software componentCognitionCognition & Memoryarc:UserAffectDetector

A natural-language-understanding component that interprets tone, intent and emotional state in user utterances to estimate escalation readiness versus patient information-seeking.

Responsibility. Classifies the user's emotional state and escalation readiness from utterance tone and context.

Also known as: Tone and intent interpreter, Escalation-readiness detector, Emotion-aware NLU

receives data fromsends data toConversational (Chat) Interface: receives data fromConversational (Chat) In…Situational Context Integrator: sends data toSituational Context Inte…
Direct neighbourhood (hover for relationship types)

Relationships

receives data from dynamic

sends data to dynamic

Classification

Patterns
Tone and context interpretation
Quality attributes
Interaction capability (ISO/IEC 25010)
Risks mitigated
Uniform responses regardless of user frustrationMissed escalation before public complaint or cancellation

Sources

  1. Ch10.2: T. Nguyen, "Proactive Agents," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 10.2. ISBN: 9798244538229.