Agentic AI Reference Architecture

Human Oversight · Software component

Decision Appeal Service

Software componentHuman OversightExperience & Human Oversightarc:DecisionAppealService

A recourse component through which individuals affected by an automated decision challenge it, submitting the case for human review that can overturn the decision.

Responsibility. Accepts appeals of automated decisions and routes them to human reviewers.

Also known as: Appeal process, Recourse mechanism, User complaint intake, Appeal procedure, Contest mechanism, Decision Appeal Handler, Appeal trigger

writesescalates toescalates tois invoked bytriggersis invoked byAudit Log Store: writesAudit Log StoreHuman Approver: escalates toHuman ApproverHuman Specialist: escalates toHuman SpecialistDecision Stakeholder: is invoked byDecision StakeholderApproval Router: triggersApproval RouterData Subject: is invoked byData Subject
Direct neighbourhood (hover for relationship types)

Relationships

is invoked by dependency

writes dependency

escalates to dynamic

triggers dynamic

Design guidance

Classification

Quality attributes
Transparency and accountability (NIST AI RMF: accountable and transparent)
Risks mitigated
Technical framing (risk scores) discouraging challenge of discriminatory decisionsUncorrectable erroneous automated decisions
Frameworks & regulations
GDPR Art. 22EU AI Act Art. 14

Sources

  1. Ch9.4: T. Nguyen, "Fairness and Bias Mitigation," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 9.4. ISBN: 9798244538229.
  2. Ch9.7: T. Nguyen, "GDPR and Data Protection Regulations," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 9.7. ISBN: 9798244538229.
  3. Ch10.4: T. Nguyen, "Human-in-the-Loop," in Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam, 1st ed. 2026, ch. 10.4. ISBN: 9798244538229.
  4. Ref9.02: "Responsible AI and Ethical Principles," unpublished reference note (02-Responsible-AI-Ethical-Principles.md), Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam supplementary materials, 2026. unpublished note
  5. Ref9.03: "Regulatory Compliance Frameworks for AI Systems," unpublished reference note (references/Chapter 9 - Safety, Ethics, and Compliance/03-Regulatory-Compliance-Frameworks.md), Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam supplementary materials, 2026. unpublished note
  6. Ref9.05: "Privacy and Data Protection for AI Systems," unpublished reference note (references/Chapter 9 - Safety, Ethics, and Compliance/05-Privacy-Data-Protection.md), Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam supplementary materials, 2026. unpublished note
  7. Ref10.01: "Human-in-the-Loop Systems for Agent Interactions," unpublished reference note (01-Human-in-the-Loop-Systems.md), Mastering Agentic AI Systems: Guide for the NVIDIA NCP-AAI Exam supplementary materials, 2026. unpublished note